FAQs for PhysioFirst Orthopaedic and Sports Centre

Am I covered by OHIP if my doctor refers me to physiotherapy?
No, PhysioFirst is a private clinic and has no OHIP billing privileges.

Do I need a referral from my Doctor in order to have physiotherapy?
No, you don’t, however, your extended insurer may require a referral in order to process your claim.

Do you do direct billing with my insurance company?
We generally do not direct bill your insurance, except in the case of RCMP, DND, and VAC clients.

What is your cancellation policy?
We request 24 hours notice of cancelled appointments. In the event of frequent late cancellations, we will bill 50% of our normal rates.

What do I need to wear?
For back and lower limb injuries, we recommend wearing shorts. For upper limb treatment, a tank top is useful for our female patients.

How many treatments will I need?
Your therapist will formulate an individual Treatment Plan after conducting a thorough assessment. This will be discussed with you in the first or second visit. Each case is unique, and the number of treatments required varies.